Help Center Health Dashboard

Support ticket topics — August 2026 (MTD) vs July 2026 · v1
Source: Zendesk · topic-tag taxonomy
Generated Aug 18, 2026 · refreshes monthly
July tickets
6,034
full month, 31 days
Aug tickets (MTD)
3,210
18 days, through Aug 18
Aug projected
5,528
pace-adjusted to 31 days
MoM (pace-adj)
-8%
total ticket volume

↓ Biggest decreases (pace-adjusted, base ≥30)

Billing / Subscription
plans and pricing
-65%
94 Jul → 19 MTD (proj 33)
Product Questions
publish
-64%
38 Jul → 8 MTD (proj 14)
Billing / Subscription
top ups
-62%
36 Jul → 8 MTD (proj 14)
Product Questions
transcription
-59%
50 Jul → 12 MTD (proj 21)
Errors / Bugs
export
-57%
108 Jul → 27 MTD (proj 46)

↑ Biggest increases (pace-adjusted, base ≥30)

Product Questions
rooms
+41%
33 Jul → 27 MTD (proj 46)
Billing / Subscription
refund status / receipt request
+18%
184 Jul → 126 MTD (proj 217)
Billing / Subscription
refund request
+16%
1,264 Jul → 854 MTD (proj 1,471)
Billing / Subscription
grant ai credits
+10%
263 Jul → 168 MTD (proj 289)
Product Questions
media
+1%
104 Jul → 61 MTD (proj 105)

Top topics by volume — area level

Topic areaJulAug MTDAug projAug MTD volumeMoM · pace-adj
Billing / Subscription refund request 1,264 854 1,471
▲ +16%
Billing / Subscription subscription cancel 574 328 565
– -2%
Billing / Subscription grant ai credits 263 168 289
▲ +10%
Billing / Subscription refund status / receipt request 184 126 217
▲ +18%
Billing / Subscription failed payment 254 118 203
▼ -20%
Product Questions editor functionality 233 109 188
▼ -19%
Underlord (Agent) poor quality result feedback 155 84 145
– -7%
Errors / Bugs media 260 81 140
▼ -46%
Billing / Subscription downgrade subscription 138 80 138
– -0%
Underlord (Agent) uses / debiting of credits 140 78 134
– -4%
Feedback / Feature Req ui confusion 138 69 119
▼ -14%
Billing / Subscription plan limits 170 66 114
▼ -33%
Product Questions media 104 61 105
– +1%
Product Questions underlord 109 61 105
– -4%
Billing / Subscription decrease editor seats 108 52 90
▼ -17%
Errors / Bugs misc 93 41 71
▼ -24%
Underlord (Agent) prompt confusion / guidance 99 40 69
▼ -30%
Product Questions ai speakers 82 37 64
▼ -22%
Billing / Subscription invoice billing details 71 32 55
▼ -22%
Feedback / Feature Req voc - neg feedback 109 30 52
▼ -53%
Errors / Bugs editor functionality 100 29 50
▼ -50%
Errors / Bugs export 108 27 46
▼ -57%
Product Questions misc 47 27 46
– -1%
Product Questions rooms 33 27 46
▲ +41%
Errors / Bugs recorder 77 26 45
▼ -42%
Billing / Subscription question about charge 73 25 43
▼ -41%
Billing / Subscription upgrade subscription 52 25 43
▼ -17%
Feedback / Feature Req workflow question 84 25 43
▼ -49%
Errors / Bugs ai speakers 48 23 40
▼ -17%
Product Questions drive view 56 23 40
▼ -29%

Rollup by top-level category

Billing / Subscription
1,526 / 2,552 Jul – +3%
Misc / Automated automated
1,476 / 2,497 Jul – +2%
Product Questions
403 / 848 Jul ▼ -18%
Errors / Bugs
275 / 838 Jul ▼ -43%
Underlord (Agent)
170 / 325 Jul – -10%
Feedback / Feature Req
160 / 429 Jul ▼ -36%
Affiliate
4 / 15 Jul ▼ -54%
Methodology & caveats